What is Realeflow?
Realeflow is the fastest growing Business Management System for Real Estate Investors in the United States. It is a web-based application or software as a service (SaaS). It is currently available in a Standard and Professional version.

What is the difference between Realeflow Standard and Professional?
Please click here to review our Features Matrix for a side-by-side comparison of features that come with each version.

How is my data backed up?
The databases involved with the Realeflow application are backed up daily, so in the event of a failure, the previous night's backup can be restored. The Lead-Flow Websites (available with Professional) and physical servers are also backed up daily.

How secure is my information?
The remote Realeflow data center is secured by 4 physical checkpoints. A proximity card and various different key codes are required to gain access. There has never been a breach of security with this data center. The data center is located at the main carrier hub in Cleveland, Ohio (a key internet backbone for the United States), so there are 4 redundant internet connections always active. The data center is also on a redundant diesel power generator in case there is a blackout involving our regional power grid. The Realeflow application uses a Secure Sockets Layer (SSL) for securing the display of sensitive information.

What is your privacy policy?
All leads generated by our customers and data stored for our customers are held and protected in strict confidence. Realeflow, LLC does not contact customer prospects or leads, nor do we sell or share customers' personal information, deal, prospect, lead or marketing information with any other party.

Are you going to sell my information or my customer information?
Realeflow, LLC does not contact customer prospects or leads, nor do we sell or share customers' personal information, deal, prospect, lead or marketing information with any other party.

How do I learn to use Realeflow?
Realeflow is so easy and intuitive most of our new customers get up and running in a matter of hours. All Realeflow accounts include access to The Classroom, an online E-Learning Platform, which includes over 10 e-learning modules with step-by-step video tutorials to get you up and running quickly. With the Professional version you're assigned a dedicated Implementation Manager who provides one-on-one email and phone support. The Standard version comes with an Implementation Program which includes group support via email and phone.

Is there someone I can talk to if I have questions and am having trouble?
Yes. Realeflow Professional includes one-on-one email and phone support. Realeflow Standard includes group support via email and phone.

Which web browser works best with Realeflow?
Realeflow currently supports the latest version of Microsoft Internet Explorer (IE 7) and Mozilla Firefox for Windows. Realeflow will work with earlier versions of Internet Explorer but we highly recommend that you download the latest version.

Does Realeflow work on a Mac?
Realeflow does not currently support Mozilla Firefox for the Mac or Apple Safari. Some of our users have had success accessing Realeflow on their Macs using the Firefox browser.

How many users can I have on my account?
Realeflow Professional provides access to up to 5 individual users. You can add additional users to Professional for $19.95 per month per additional user (please note: a linked user counts as one user). Realeflow Standard provides access for 1 user. In early 2008 Standard users will be able to add additional users for $34.95 per month per additional user.

Can I create users who see limited information?
Yes. The Power Linking feature, which is included with the Professional version, allows you to create linked users (i.e. a Realtor, Bird Dog, etc.) who have limited access to your account. You set the access levels for those users, determining what they see and don't see. The Standard version does not include Power Linking.

Can I import data?
Yes. You can import data into your Realeflow application using .csv and .txt file formats.

Can I upload documents and files?
Yes.

What types of documents and file formats can I upload?
Realeflow includes a Document area that allows you to upload any documents or files you want to share with your team. You can also upload documents and files from within the individual case view so they are associated with that case. Any file format can be uploaded. Image files can not exceed one (1) megabyte each.

Can I upload multiple documents and files at one time?
No, you can only upload one file at a time.

Can I track my marketing?
Coming soon to Professional users, the Alpha Marketing System will allow you to implement and track powerful marketing tools for buying and selling properties. The Alpha Marketing System is not included with the Standard version.

Do you have lead websites available?
Yes. Realeflow Professional includes Lead-Flow Websites for an additional fee. Leads generated by your Lead-Flow Websites are deposited directly into your Realeflow account.

What kind of printing can I do out of the application?
Printing is available throughout the application. Realeflow Professional includes the Hammerpoint Project Manager and Auto Form Creator features. With Hammerpoint Project Manager you can print professional repair estimates directly from the system. The Auto Form Creator allows you to fill out and print all of your legal forms and documents for a professional presentation. Microsoft Word 2003-2007 is required to print these forms and documents. The Standard version does not include these features.

What is the best screen resolution setting? The minimum recommended screen resolution is 1024x768. Screen resolution greater than this is dependent on the personal preferences of individual users.

What is your cancellation policy?
Each version of Realeflow comes with a 30-day unconditional, no questions asked money back guarantee. After 30-days you may cancel your monthly subscription fee at any time.